Shipping policy
Shipping and delivery times
Standard shipping takes place two to three working days after we receive your order.
We currently deliver to Switzerland and Liechtenstein only. Orders are shipped with Swiss Post from our warehouse in Zurich.
As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with a tracking number, so you can follow its status at any time.
Delivery may take longer around public holidays. We do not ship over Christmas and New Year: orders received after 23 December, 10:00, are dispatched at the beginning of January. Sundays and public holidays are not delivery days.
If you have ordered items with different delivery times, we send the goods in a single shipment unless agreed otherwise. The item with the longest delivery time then determines the dispatch date.
Shipping costs
| Order value | Shipping costs |
|---|---|
| up to CHF 43.99 | CHF 12.00 (incl. small-order surcharge) |
| CHF 44.00 to CHF 79.99 | CHF 7.00 |
| from CHF 80.00 | free |
Priority and express surcharges are borne by the customer.
Delivery countries
Switzerland and Liechtenstein
We do not currently deliver to other countries.
Digital knitting patterns
Digital content is exempt from shipping; no shipping costs apply. We make the file available to you within 24 hours of receiving your order, via a link sent by email.
If your order contains both goods and digital content, shipping costs are calculated solely on the value of the physical items.
Returns
Please do not send goods back without contacting us first. Register your return by email in advance and we will give you the return address that applies to your order. Details can be found in our return and withdrawal policy.
Specialist retailers
Our yarns are also available from selected specialist shops in Switzerland, Germany and Austria. You can find an up-to-date overview on our website under Stockists.